Refund policy

Eligibility for Returns and Refunds Returns and refunds are accepted exclusively for damaged, defective, or incorrect items. To support your claim, clear evidence such as photos or videos must be provided upon contacting us. Please note that we do not accept returns for reasons such as buyer’s remorse, incorrect size selection, or change of mind.

Time Frame Customers must initiate a return or refund request within 7 days of receiving their order. Requests made after this period will not be eligible for processing.

Condition of Returned Items To be eligible for a return, products must be in their original condition and packaging. Any item that has been used, altered, or damaged by the customer will not be accepted.

Shipping Costs Return shipping costs are the responsibility of the customer unless the error was on our part (e.g., the wrong item was sent or the product arrived defective). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method. Please allow a few business days for the transaction to reflect in your account.

Exceptions Certain types of goods are exempt from being returned, such as perishable items, custom-made products, or personal care goods. Additionally, items purchased during a clearance or promotional sale may be considered final sale.

Contact Information For all return inquiries, please contact us at info@flexateuk.com. Our team is here to help ensure you are satisfied with your experience.