Refund policy

Returns & Refund Policy

At Flexate, every item is custom-printed and made to order specifically for you. Because of this on-demand production model, we do not stock inventory or hold items on shelves.

1. Change of Mind and Size Exchanges

• We do not offer returns, exchanges, or refunds for buyer’s remorse, incorrect sizes, or wrong color choices.

• Please double-check our sizing charts provided on the product pages before placing your order to ensure the correct fit.

2. Damaged, Defective, or Misprinted Items

While rare, mistakes or damages can happen during production or transit. If your order arrives damaged, defective, or misprinted, we will happily arrange a replacement or refund.

• The Window: You must report any issues, flaws, or transit damage to us within 30 days of receiving the product.

• The Process: Send an email to your business email address with your order number and a clear photo showing the issue or defect.

• Once verified with our production partners (such as Printful or Printify), a replacement or refund will be issued. You typically do not need to physically mail the item back.

3. Incorrect Shipping Address or Unclaimed Packages

• If an incorrect or incomplete address is provided at checkout, the courier will typically return the package to the fulfillment facility.

• Reshipment costs for packages returned due to an incorrect address or unclaimed deliveries will be the responsibility of the customer.

Contact Information For all return inquiries, please contact us at info@flexateuk.com. Our team is here to help ensure you are satisfied with your experience.