Shipping policy

Flexate UK Shipping Policy

Production & Fulfillment

Every item at Flexate UK is made especially for you as soon as you place an order.

  • Fulfillment Time: It typically takes 2–5 business days to create your custom products.

  • Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Shipping Rates & Delivery Times

  • We offer Free Shipping on all orders. The cost of delivery is built directly into our pricing, so there are no surprise fees or extra shipping charges added at checkout.

  • Once your order has been fulfilled and leaves the facility, estimated shipping times are as follows:

    • United Kingdom: 3–7 business days.

    • Europe: 5–12 business days.

    • USA & International: 7–20 business days.

  • Total delivery time = Fulfillment (2–5 days) + Shipping (3–20 days depending on location).

Tracking Your Order

As soon as your order ships, you will receive a confirmation email containing a tracking number. You can use this number to monitor your package's journey to your door.

Customs & Import Duties

If you are ordering from outside the UK, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Flexate UK is not responsible for these charges if they are applied and they remain the responsibility of the customer.

Lost or Damaged Items

If your order arrives damaged or contains the wrong item, please email us at info@flexateuk.com within 7 days with your order number and a photo of the item’s condition. We will address these on a case-by-case basis and will work towards a satisfactory solution.